New Relic

This page provides real-time status monitoring for New Relic. We check availability every 2 minutes using automated probes and official status page integrations, giving you an accurate picture of current service health.

New Relic is an infrastructure service. We monitor its endpoints, DNS resolution, and API to detect connectivity issues, routing problems, and service degradation.

Infrastructure services like New Relic can experience issues that affect downstream services. Common problems include:

• DNS resolution failures
• SSL/TLS certificate errors
• CDN edge server connectivity issues
• API gateway timeouts
• Network routing problems
• Service configuration propagation delays

1. 1Check our status page to confirm New Relic is experiencing issues
2. 2Try clearing your browser cache and cookies
3. 3Switch to a different network (e.g. mobile data instead of WiFi)
4. 4Restart your router or modem
5. 5Try using a VPN to bypass regional issues

Akousa provides fast, reliable, and independent service monitoring so you always know when a service is down.

• Automated checks every 2 minutes from distributed probe servers
• Response time measurement and latency trend analysis
• Incident detection with severity classification and timeline tracking
• Community-powered problem reports for additional signal

When New Relic experiences issues, users typically encounter one or more of the following problems. Knowing what to look for helps you determine whether the issue is on your end or a widespread outage.

• Connection timeouts — The service takes too long to respond, often caused by server overload or network congestion between you and New Relic.
• Slow loading or degraded performance — Pages, feeds, or content load partially or much slower than usual, indicating New Relic servers are under heavy load.
• Login and authentication failures — Unable to sign in, getting "invalid credentials" errors, or being logged out repeatedly even with correct details.
• Error pages (500, 502, 503) — New Relic returns server error codes, meaning backend services are failing or undergoing maintenance.
• Regional or partial outages — New Relic works in some locations but not others, often due to CDN issues or localized infrastructure problems.

If New Relic appears to be down, follow these steps before assuming a widespread outage. Many issues can be resolved on your end in just a few minutes.

1. 1
   Verify the outageCheck this status page to confirm New Relic is actually experiencing issues. If our monitors show "operational," the problem may be local to your device or network.
2. 2
   Check your internet connectionTry loading other websites. If nothing loads, restart your router or switch from WiFi to mobile data. A quick speed test can confirm whether your connection is the issue.
3. 3
   Clear cache and cookiesOutdated cached data can cause New Relic to display errors or fail to load. Clear your browser cache, or try opening New Relic in an incognito/private window.
4. 4
   Try a different device or networkIf New Relic works on your phone but not your computer (or vice versa), the issue is likely device-specific. Trying a different network (VPN, mobile hotspot) can bypass ISP-level blocks.
5. 5
   Wait and check backMost New Relic outages are resolved within 15-60 minutes. Bookmark this page to check back for real-time updates, or enable browser notifications for instant alerts when New Relic recovers.